About the Payoneer Prepaid MasterCard®
Who is Payoneer?
Payoneer markets, manages and services prepaid MasterCard® cards. Payoneer works together with the Royal Bank of Scotland and the First Bank of Delaware to issue and process our cards. A leader in offering prepaid solutions for online applications, Payoneer has offices in New York and Tel Aviv. For more about Payoneer,
go to About Us.
How does the Payoneer Prepaid MasterCard® card work?
The Payoneer Prepaid MasterCard® card works just like any other MasterCard® card. The card is accepted at all locations worldwide, where MasterCard® is accepted electronically. You can use it at a point of sale location to make purchases and at an ATM to withdraw cash.
With the added security of choosing your own PIN, you can be assured of no unauthorized use of your card.
Who can get a Prepaid MasterCard® card?
Anyone over the age of 13, with or without a bank account and with a mailing address in the United States can receive the Prepaid MasterCard® card provided by Payoneer .
If I receive a Prepaid MasterCard®, what am I committed to?
Nothing. You can use the card to obtain cash for your funds, use it in stores or online. If you decide to use the card, it can be loaded and used multiple times. Once the money on the card is depleted, and your card has a zero balance for 30 days, the card will automatically be deactivated and you have no further obligations with respect to the card.
What happens to my card if I don't use it?
The card has maintenance fees associated with it, and they decremented from your available balance. Once the card value is depleted and remains at a zero balance for 60 consecutive days, it will be closed, even if it sooner than the expiration term shown on the card.
What are the costs associated with the card?
Please visit our
pricing section, , to view the card use and loading fees.
Who can use the card?
The cardholder is the person whose name is imprinted on the card. This is the person to whom the card was issued and the named person is the only authorized user of the card.
Where can the card be used?
The Prepaid MasterCard® can be used worldwide at any retail establishment and/or online store that accepts MasterCard®, to place mail/telephone orders when a MasterCard® is an acceptable means of payment and to withdraw cash at ATMs.
How does an ATM work?
The ATM (Automatic Teller Machine) may let you obtain funds available on your card. ATM networks consist of many providers. To determine if your card can be used at a particular ATM, look for the logo on the back of the card. If the logo is also located on the ATM, your card can be used at that ATM.
Withdrawal limits at ATMs may vary since they are set by the bank issuing the card as well as the company operating the individual ATM device (knows as the ATM acquirer). For example, although the bank may establish your daily withdrawal limit at $400, the ATM you choose may be limited by the ATM acquirer to providing $300 only. Various factors, such as financials, banking or government regulations, result in different requirements in different countries.
How do I find an ATM?
The ATM gives me choices of multiple accounts to choose from to withdraw money, which one should I choose?
Options ATM’s may display are:
Credit Card / Debit Card / Savings / Current / Checking
The choice should be “Current” or “Checking”
Can I use the card on the internet?
The Prepaid MasterCard® may be used for online transactions wherever MasterCard® is an accepted form of payment.
Please note: We do not recommend using the card to register online for free trials because companies may start charging your card after the trial period and you will be responsible for such charges.
Can I use the card to buy gas?
We do not recommend this. If you pay at the pump, the gas station will place a pre-authorization hold on your card that will exceed the amount of gas you actually bought. This could lock up your funds. To prevent this, pay for your gasoline inside and utilize the debit pin pad to enter the exact dollar amount of gas you would like to buy, and only the actual purchase amount will be withdrawn from your card balance.
What is a pre-authorization hold?
A pre-authorization hold happens when a merchant places a hold on a certain amount of funds on your card to verify that you have sufficient funds to pay for the transaction. As an example, a restaurant may pre-authorize a set amount when you open a tab. In the event that your bill is less than the pre-authorized amount, those remaining funds may be held for a period of time prior to being released to your available balance. Similarly, a car rental company or hotel may hold the amount equal to one day’s rental or stay. Also, please note that gas stations generally perform pre-authorization holds for approximately $50 when you choose to pay at the pump with your card. If, however, you pay for the gas inside, only the actual purchase amount will be deducted from your card balance.
Note: The value of the pre-authorization hold amount may not be available to the cardholder for eight business days.
What happens to my card if I don't use it?
The card has maintenance fees associated with it, and they will be deducted from your available balance on a monthly basis. Once the card value is depleted and remains at a zero balance for sixty (60) consecutive days, the account will be closed even if such closure precedes the expiration date displayed on the card
What do I do if my card is lost or stolen?
Contact us immediately to report a lost or stolen card.
A new card will be shipped to you, even while you are traveling.
We are available 24 hours a day, 7 days a week at the following telephone numbers:  |
| 1-800-477-5965 | 1-404-591-3350 |
|
You may also request a new card by calling: |
| 1-800-251-2521 extension 2 | 1-847-461-1386 extension 2 |
|
How do I cancel the card and get any remaining funds back?
You may cancel your card, by sending an e-mail request to
support@payoneer.com. If you choose to cancel your card, please remember to tell us the last 8 digits of your card and the name of the cardholder, as it appears on the card, and Payoneer will cancel the card.
Withdrawing any remaining funds on the card can be accomplished in two ways:
1. You may withdraw the remaining funds at an ATM; or, 2. Payoneer can issue a check in the name of the cardholder (or it can be issued to another person, upon your request). The check will be mailed to the cardholder address as it appears in our files. A fee of $5.00 is applicable for this service.
Can I try my Card without any money on it?
No, This can cause your card to be taken by the ATM. You can use your card only after you have funds loaded on the card.
How do I activate my card?
To activate your card, please do the following:
- Click on Activate on the Payoneer homepage.
- Click on My Account.
- Enter your UserName and Password you chose when your card was ordered.
- Click on Activate Card
- Enter your new PIN (must be 4 digits) and click submit.
- You will receive a message from Payoneer, immediately indicating the result of the change.
- Your card is active upon successfully completing the PIN Change.
Note: Do not use it unless funds are loaded. Some ATM will eat your card, if you use it without any funds available.
What is a PIN?
A PIN is a Personal Identification Number chosen by the cardholder. The PIN will be required to perform an ATM or point of sale transaction.
How do I change my PIN?
- Click on My Account.
- Enter the UserID and Password you chose when your card was ordered.
- Select the option to Change PIN
- Enter the information requested and your new personal four digit PIN.
- Click Continue. Payoneer will display a confirmation message and send an e-mail when you have successfully changed the PIN.
What do I do if I forget my PIN?
The PIN is your confidential code. It is not maintained by our system. If you forget your PIN, please contact us to verify information you provided when you applied for the card, and our security department can consider resetting the PIN.
How do I check my balance?
To check the balance of funds on your card and to see your transaction history, please do the following:
- Click on My Account.
- Enter the UserID and Password you chose when your card was ordered.
- Select the option to view your balance.
Why isn’t my balance what I think it should be?
At times your card balance may not match the purchases shown on your account for one of two reasons:
1. Same day transactions do not appear on your account, but the amount is deducted from the available balance. The transactions will generally appear on your account the following day.
OR
2. There may be an outstanding authorization for a purchase that was made, but the merchant has not collected its money yet. This type of transaction will only show on your account after the merchant has collected its money. In the meantime, the money is held from your account, ready to be paid to the merchant. For example, this may happen for internet or mail/phone order purchases. The merchant may settle the money when they ship the order, rather than on the day the order was placed. In this case, the funds are marked for the merchant and deducted from the balance, but will only show on the account when the bank actually pays the merchant for your purchase. This process could take a minimum of eight days to clear.
Who can load money onto a Prepaid MasterCard® card?
Anyone over the age of 18 can load the card with funds transferred from a bank account or a credit or debit card. For more details, see below.
How does money get loaded onto my Prepaid MasterCard®?
Your Prepaid MasterCard® can be loaded by other credit or debit cards (Visa® or MasterCard®), electronic checks, or cash. For specific instructions go to
www.payoneer.com or see the FAQs below.
What are loading and spending limits on the card?
Payoneer provides cards to support different program types. Our prepaid Travel card is allowed a total limit of $5000 with a daily loading limit of $1000. A daily spending limit is set at $2,500. Our prepaid Payout card is available only through approved corporate customers. This card allowed a total limit of $12,500 with a loading limit that is established with each customer. A daily spending limit is set at $2,500. Our prepaid CashLynk card is allowed a total limit of $3000 with a daily loading limit of $1000. A daily and weekly spending limit is set at $600.
How do I actually load money onto the card?
To load money onto your Prepaid MasterCard®, please do the following:
- Click on Load Money.
- Enter the UserID and Password you chose when your card was ordered.
- Enter the Cardholder e-mail address or the card number.
- Choose the payment method you wish to use.
- Enter the information requested and click Continue.
Note: Payoneer authenticates all first time load attempts pursuant to regulatory and security requirements. For more information on the authentication process, see the FAQs below.
What is an authentication and why do I need to do it?
The U.S. Patriot Act is a Federal Law that requires financial services institutions to make all possible attempts to authenticate and validate an individual’s identity participating in their service. Payoneer’s authentication process has been designed to assist not only with this identification, but also to ensure the payment method is not being used by an unauthorized individual and to prevent potential fraud.
The authentication requires you to validate a small debit or credit that Payoneer will make to the mode of payment you have chosen. Each payment method requires its own unique authentication. The amount debited or credited as part of the authentication process is adjusted back to the Prepaid MasterCard® card once the process is complete.
The authentication amounts must be validated within a certain timeframe or we may be required to repeat the process. This information resides in an encrypted form and is completely secure.
I already authenticated with the last load, why do I need to do this again?
Each payment method requires its own unique authentication. You may be using a payment method which is different from the last time you loaded a card. If the method is the same, you may be using a different product. For example, if you selected a credit card as the payment method the last time you loaded your Prepaid MasterCard®, but subsequently use a different credit card to load your card, we will need to authenticate the use of the new credit card.
How do I load money using a bank transfer?
To load money using a bank transfer, please do the following:
- Click on Load Money.
- Enter the e-mail address used when signing up for the card or the sixteen digit Prepaid MasterCard® card number.
- Click Continue and then click on Direct Bank Debit and Continue.
- Enter the information requested. Continue until you get a confirmation message on your screen.
Payoneer will process the request to debit the money from the bank account provided. Once the funds are moved from your bank to ours, Payoneer will load your Prepaid MasterCard® card. This process takes approximately 5-7 business days.
You will also receive an e-mail confirming your load request from support@payoneer.com. Please add this address to your address book to ensure that this email will not be marked as spam.
Go to pricing, and scroll to the bottom of the table to Loading Option, to view the associated fees.
Which credit or debit cards can I use to load money?
You can use both Visa® and MasterCard® credit or debit cards to load money onto your Prepaid MasterCard®.
How do I load money using a credit or debit card?
To load money using a credit or debit card, please do the following:
- Click on Load Money.
- If this is your first load, enter the e-mail address used when signing up for the card or the sixteen digit Prepaid MasterCard® card number.
- If this is your second load, enter the Loader User Id and password you received after the first load.
- Click Continue and then select the credit or debit card you want to use (Visa® or MasterCard®).
- Enter the information requested and continue until you get a confirmation message on your screen. Payoneer will load the funds to your Prepaid MasterCard® card within 2 business days.
You will also receive an e-mail confirming your load request from
support@payoneer.com. Please add this address to your address book to ensure that this email will not be marked as spam.
Go to pricing, and scroll to the bottom of the table to Loading Option, to view the associated fees.
How do I load money using cash?
To load money using cash, please do the following:
- Click on Load Money.
- If this is your first load, enter the e-mail address used when signing up for the card or the sixteen digit Prepaid MasterCard® card number.
- If it is your second load, enter the Loader User Id and password you received after the first load.
- Click Continue and then click on Load Cash and Continue.
- Enter the information requested. Continue until you get a confirmation message on your screen.
You will also receive an e-mail confirming your load request from
support@payoneer.com. Please add this address to your address book to ensure that this email will not be marked as spam.
Go to pricing, and scroll to the bottom of the table to Loading Option, to view the associated fees.
Which banks participate in the cash loading option?
The following banks currently participate in the cash loading option:
- U.S. Bank
- Wachovia
- Wells Fargo
- Bank One/Chase (not available in NY, NJ and CT).
Can I load money using a money order?
No, this option is currently not available.
Can I do direct deposit onto my card with my paycheck?
Payoneer partners with corporate organizations to pay their employees. Please check with your employer to verify if they are a partner.
Within the US:
