The Official Payoneer Prepaid Debit Card FAQ

Who is Payoneer?
Payoneer markets, manages and services prepaid MasterCard®s. Payoneer works together with Royal Bank of Scotland and First Bank of Delaware to process and issue cards. A leader in offering prepaid solutions for online applications, Payoneer has offices in New York and Tel Aviv. We appreciate customer feedback; please send any comments or suggestions to support@payoneer.com.
Who can get a Prepaid MasterCard®?
Anyone over the age of 18, with or without a bank account can receive the Prepaid MasterCard® provided by Payoneer.
How do I find an ATM?
Click on this link to view available ATM’s on MasterCard® International’s site: http://www.mastercard.com/us/personal/en/cardholderservices/atmlocations/index.html
The ATM gives me choices of multiple accounts to choose from to withdraw money, which one should I choose:
Options ATM’s may display are: Credit Card / Debit Card / Savings / Current / Checking
The choice should be “Current” or “Checking”
What are the costs associated with the Prepaid MasterCard®?
Please visit our Pricing and Fees section to view card use and loading fees.
How can I use the Prepaid MasterCard®?
The Prepaid MasterCard® works just like any other MasterCard®. The card is accepted at all locations worldwide, wherever MasterCard® is accepted electronically. You can use it at any point of sale location to make purchases, whether online or at retail locations. You can also use the Prepaid MasterCard® at ATMs worldwide to withdraw cash. With the added security of choosing your own PIN, you can be assured of no unauthorized use of your card.
Can I use the Prepaid MasterCard® on the internet?
The Prepaid MasterCard® may be used for online transactions wherever MasterCard® is an accepted form of payment.
Who can use the card?
The cardholder is the person whose name is imprinted on the card. This is the person to whom the card was issued and the named person is the only authorized user of the card.
What happens to my card if I don't use it?
If the card value is depleted to zero, no fees will apply. Should the card remain at a zero balance for sixty (60) consecutive days, the account will be suspended. We will always welcome you back when the card is reloaded.
How do I activate my card?
Once you receive your card in the mail, you can activate it as follows:
  • Click on Activate on the Payoneer homepage.
  • Enter the UserID and Password you chose when your card was ordered.
  • Enter your new PIN (must be 4 digits) and click Activate.
  • Click Continue. Payoneer will display a confirmation message and send
    an e-mail when you have successfully changed the PIN.

Note: Do not use your card unless funds are loaded. Some ATM’s will “eat” your card, if you use it without any funds available.
How do payments to me become available on my Prepaid MasterCard® ?
Whenever payments are loaded to your Prepaid MasterCard®, you will be notified by email and will be required to accept payment. These funds will be available to you within 2 to 4 business days of accepting payment. Please make sure that payouts@payoneer.com emails are not being directed to your bulk mail.
Can I load my Prepaid MasterCard® in other ways?
Yes. You can load the Prepaid MasterCard® with other credit or debit cards (Visa® or MasterCard®), electronic checks (US bank accounts only), or cash. To learn more, go to www.payoneer.com.
How do I check my balance?
  • Click on My Account (note: you can also click on My Account from the Payoneer homepage).
  • Enter the UserID and Password you chose when your card was ordered.
  • Select the option to view your balance.
What is the maximum amount the Prepaid MasterCard® can be loaded with?

Our prepaid Payout card is available only through approved corporate customers. This card allows a total limit of $12,500. A daily spending limit is set at $2,500. Daily ATM withdrawal limit is set at $1000. Ex: If you withdraw a $1000, you have $1500 available for the day.

Note: Withdrawal limits may also be restricted by the local ATM acquirer, and they could be lower than the daily limit stated above.
What do I do if my card is lost or stolen?

Contact us immediately to report a lost or stolen card.
We are available 24 hours a day, 7 days a week at the following telephone numbers:

Within the US: 1-800-251-2521 x2
Outside the US: 1-847-461-1386 x2

How do I cancel the card and get any remaining funds back?
You may cancel your card, by sending an e-mail request to support@payoneer.com. Please state the last 8 digits of your card and the name of the cardholder, as it appears on the card. Payoneer will cancel the card.

Withdrawing any remaining funds on the card can be accomplished in two ways:

  1. You may withdraw the remaining funds at an ATM.
  2. Payoneer can issue a check in the name of the cardholder, unless you request it to be issued to another person. The check will be mailed to the cardholder address as it appears in our files. A fee of $5.00 is applicable for this service.
For other Frequently Asked Questions, please go to www.payoneer.com
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